Frequently asked questions

Browse products, select your size and colour, then click "Add to Cart". When you're ready, go to your cart and click "Checkout". Fill in your delivery details and complete the payment to confirm your order.

All orders are final once placed and cannot be cancelled or modified by customers. If you believe there is an urgent issue with your order, please call our customer care immediately at +91 98765 43210 or email info@shoploc.in. Our team will review the situation and assist where possible, but we cannot guarantee changes once an order is confirmed.

Once your order is dispatched, you'll receive an email with a tracking number. You can also check the status anytime under My Account → My Orders.

Out-of-stock items cannot be added to your cart. Save the product to your wishlist and check back later. For urgent requests, contact us directly and we'll let you know when it's available.

Please contact us within 48 hours of delivery with clear photos of the item and your Order ID. Send them to info@shoploc.in or call our customer care. We will review each case individually and may offer a replacement or resolution at our discretion.

Standard delivery takes 5–7 business days. Remote areas may take an additional 2–3 days. Exact estimated delivery dates are shown at checkout based on your pin code.

Shipping charges are calculated at checkout based on your delivery location and order size. The exact shipping fee will be shown before you confirm your payment.

Yes, we ship to all serviceable pin codes across India. Enter your pin code at checkout to confirm delivery availability to your area.

If a delivery attempt fails due to an incorrect address or unavailability, the courier may attempt re-delivery. Please ensure your address and phone number are accurate when placing the order. Failed deliveries are not eligible for refunds.

We accept UPI (GPay, PhonePe, Paytm, BHIM), Credit Cards, Debit Cards, Net Banking, and Wallets. All payments are processed securely through Razorpay.

No, we do not offer Cash on Delivery. All orders must be paid online at the time of checkout. We accept UPI, cards, net banking, and wallets via Razorpay.

Yes. We do not store your card details. All payments are processed through Razorpay's PCI-DSS compliant gateway with SSL encryption and OTP-based bank authentication.

If your payment was deducted but your order was not confirmed, the amount will be automatically reversed to your original payment method within 5–7 business days by Razorpay. If it isn't reversed after 7 days, contact us at info@shoploc.in with your transaction reference number and we'll follow up with Razorpay.

No. The amount shown at checkout — including product price, taxes, and shipping — is the final amount you pay. There are no hidden fees or surprise deductions.

You can browse freely without an account, but you'll need to register to place an order. An account lets you track orders, manage your wishlist, and save delivery addresses.

Click "Forgot password" on the login page and enter your registered email. You'll receive a reset link within a few minutes. Check your spam folder if you don't see it.

Go to My Account → My Profile to update your personal details, saved addresses, and contact information at any time.