01
Overview
At Shoploc, all orders are processed immediately after payment confirmation. Due to the nature of our operations, orders cannot be cancelled, modified, or reversed once placed.
All sales are final. We do not accept order cancellations, returns, or exchanges under any circumstances. Please review your order carefully before confirming your purchase.
02
No Cancellation Policy
Once an order is placed and payment is successfully processed, the order is considered confirmed and cannot be cancelled for any reason, including:
- Change of mind or accidental order placement.
- Selecting the wrong product, size, colour, or quantity.
- Finding a lower price elsewhere after ordering.
- Delays in delivery due to courier, logistics, or circumstances beyond our control.
- Personal emergencies or circumstances after order placement.
We strongly urge all customers to carefully review their cart, product details, and delivery address before completing checkout.
03
After Dispatch
Once your order is dispatched and handed over to our courier partner, it is entirely in transit and no action can be taken on it by Shoploc. Specifically:
- We cannot stop, redirect, or recall the shipment.
- Refusing delivery at the door does not entitle you to a refund or cancellation. The order will be marked as undelivered and no further action will be taken.
- Packages returned to us due to an incorrect address or failed delivery attempts will not be re-dispatched or refunded.
04
Cancellation by Shoploc
In rare circumstances, Shoploc may need to cancel your order. This may happen if:
- The product goes out of stock after your order was placed.
- There is an error in the product listing, such as an incorrect price or description.
- We are unable to verify your payment or delivery address.
- There are suspicions of fraudulent activity associated with the order.
In all such cases, you will be notified promptly via email and any payment collected will be fully reversed to your original payment method within 5–7 business days.
Cancellations initiated by Shoploc will always result in a full reversal of any payment collected. This is the only scenario where a payment reversal is issued.
05
Failed Payment Reversals
If your payment was deducted but your order was not confirmed due to a technical failure or payment gateway error, this is not a purchase — your money will be returned automatically:
- The amount will be auto-reversed to your original payment method within 5–7 business days as per Razorpay's payment gateway policy.
- If the amount is not reversed after 7 business days, contact us with your transaction reference number and we will coordinate with Razorpay to resolve it.
Please note: a failed payment reversal is different from an order cancellation. No order is created for failed payments.
