01
Overview
Shoploc ("we", "us", or "our") operates the website shoploc.in (the "Platform"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.
By using our Platform, you agree to the collection and use of information in accordance with this policy. If you disagree with any part, please discontinue use of the Platform.
We do not sell your personal data to third parties. Your information is used solely to provide and improve the Shoploc experience.
02
Data We Collect
We collect several types of information to provide and improve our services to you:
- Personal Identification Information: Name, email address, phone number, and delivery address provided during registration or checkout.
- Payment Information: Transaction details such as payment method type and last four digits of your card. We do not store full card numbers.
- Order & Transaction Data: Details of purchases made, order history, returns, and refunds.
- Usage Data: Pages visited, time spent, links clicked, search queries, and other interactions with the Platform.
- Device & Technical Data: IP address, browser type and version, device identifiers, operating system, and referral URLs.
- Communications: Messages you send us via email, chat, or support tickets.
- Location Data: Approximate or precise location if you enable location services, used for delivery and store availability.
03
How We Use Your Data
We use the information we collect for the following purposes:
- To process and fulfil your orders, including payment, delivery, and returns.
- To create and manage your Shoploc account.
- To send order confirmations, shipping updates, and support responses.
- To personalise your shopping experience and show relevant products.
- To send promotional emails and offers — only with your consent, and you may opt out at any time.
- To detect, prevent, and investigate fraudulent or suspicious activity.
- To analyse usage patterns and improve the performance and design of our Platform.
- To comply with legal obligations and enforce our Terms & Conditions.
We will never use your data for purposes beyond what is described in this policy without first obtaining your explicit consent.
04
Sharing Your Data
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited circumstances:
- Service Providers: Trusted third-party partners who assist in operating our Platform — such as payment processors, logistics partners, and cloud hosting providers — under strict confidentiality agreements.
- Delivery Partners: Your name, contact number, and delivery address are shared with our courier partners solely to fulfil your order.
- Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. You will be notified via email.
- With Your Consent: In any other case, we will share your data only with your explicit permission.
05
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small data files placed on your device when you visit our site.
- Essential Cookies: Required for the Platform to function correctly, such as maintaining your shopping cart and login session.
- Analytics Cookies: Help us understand how visitors interact with our Platform so we can improve it (e.g., Google Analytics).
- Preference Cookies: Remember your settings and preferences for a personalised experience.
- Marketing Cookies: Used to show you relevant advertisements on and off our Platform, only with your consent.
You can control or disable cookies through your browser settings. Note that disabling essential cookies may affect the functionality of the Platform.
06
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law.
- Account data is retained for as long as your account is active, and for a reasonable period thereafter.
- Transaction and order records are retained for a minimum of 7 years to comply with Indian tax and accounting regulations.
- If you request deletion of your account, we will remove your personal data within 30 days, except where retention is required by law.
07
Security
We take the security of your personal data seriously and implement industry-standard measures to protect it against unauthorized access, alteration, disclosure, or destruction.
- All data transmitted between your browser and our servers is encrypted using SSL/TLS.
- Payment transactions are processed through PCI-DSS compliant payment gateways.
- We conduct regular security audits and vulnerability assessments.
- Access to personal data is restricted to authorised personnel only, on a need-to-know basis.
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the highest standard practicable.
08
Your Rights
As a user of the Shoploc Platform, you have the following rights with respect to your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may ask us to correct any inaccurate or incomplete information.
- Right to Deletion: You may request that we delete your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
- Right to Opt Out of Marketing: You may unsubscribe from promotional communications at any time using the link in any email or by contacting us directly.
- Right to Data Portability: You may request your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, please contact us at info@shoploc.in. We will respond to your request within 30 days.
09
Children's Privacy
The Shoploc Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data without parental consent, we will take steps to delete that information promptly.
If you believe a minor has submitted personal data to us, please contact us immediately at info@shoploc.in.
10
Third-Party Links
Our Platform may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy practices, or policies of any third-party sites or services. Your interactions with those sites are governed solely by their respective policies.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will revise the "Last updated" date at the top of this page.
For significant changes, we will notify you by email or by displaying a prominent notice on the Platform. We encourage you to review this policy periodically. Continued use of the Platform after any changes constitutes your acceptance of the updated policy.
We will never reduce your rights under this Privacy Policy without your explicit consent.
