01
Overview
At Shoploc, we take great care to ensure every order is packed and delivered correctly. This Refund Policy explains the circumstances under which refunds may or may not be issued.
All sales on Shoploc are final. We do not accept returns or exchanges once an order has been confirmed and payment processed.
02
No Refund Policy
Once an order is placed and payment is successfully received, the transaction is considered final. Refunds will not be issued for:
- Change of mind or incorrect selection by the customer.
- Orders placed by mistake after confirmation.
- Delayed delivery due to courier, logistics, or circumstances beyond our control.
- Minor colour or shade variations due to screen display differences.
- Products that have been used, washed, or altered after delivery.
We encourage you to review your cart carefully before completing your purchase.
03
Exceptions
We will consider refund or replacement requests only in the following exceptional cases:
- The item delivered is defective or damaged due to our error or during shipping.
- You received an incorrect item that does not match your order.
- The item is missing from your delivered package.
All exception requests must be raised within 48 hours of delivery with supporting photo or video evidence. Requests raised after this window will not be entertained.
04
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please follow these steps:
- Contact our support team within 48 hours of delivery.
- Share clear photos or a short video showing the issue with the product and the packaging.
- Include your Order ID and registered email or phone number in your message.
Once we review and verify your claim, we reserve the right to offer one of the following resolutions at our sole discretion:
- A replacement of the same product (subject to availability).
- A store credit for a future purchase.
- A refund to your original payment method in exceptional cases only.
We review all damage claims individually. Approval is not guaranteed and is at the discretion of the Shoploc team.
05
Failed Payment Reversals
If your payment was deducted but your order was not confirmed due to a technical failure or payment gateway error:
- The amount will be automatically reversed to your original payment method within 5–7 business days as per Razorpay's payment gateway policy.
- If the amount is not reversed after 7 business days, please contact us with your transaction reference number.
- We will coordinate with our payment gateway to resolve the issue promptly.
06
How to Contact Us
To raise a refund or damage claim, please reach out to us through any of the following channels:
- Email: info@shoploc.in
- Contact Page: shoploc.in/contact
- Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST
Please include your Order ID, contact details, and a clear description of the issue. We aim to respond within 2 business days.
